Effective Date: 1st June 2025
1. Introduction
These Retailer Terms and Conditions (“Terms”) govern the relationship between Flikit Pty Ltd (“Flikit”, “we”, “us”) and any business, vendor, or retailer (“Retailer”, “you”) that registers and uses the Flikit Retail Portal to sell products through the Flikit mobile app and website (“Flikit Technology”).
By creating a Retailer account, accessing the Retail Portal, or listing products for sale, you agree to be bound by these Terms.
2. Role of Flikit
Flikit provides an online platform that allows Retailers to list and manage products, accept orders, and receive payments from customers. Flikit does not manufacture or own any goods.
Flikit facilitates:
Product listing via the Retail Portal
Payment processing via Stripe
Customer order placement through the app or website
Delivery through integrated third-party logistics providers (currently DoorDash)
Flikit acts as a marketplace platform and is not responsible for the actions, omissions, or products of Retailers.
3. Retailer Responsibilities
As a Retailer, you agree to:
Keep product information and stock levels accurate
Fulfil orders within agreed timeframes
Notify Flikit of delays or order issues immediately
Maintain an active Stripe Business account
Comply with Australian Consumer Law
Handle customer refunds and exchanges directly
Keep customer data confidential
Use customer data only to fulfil orders
Not use customer data for external marketing or unauthorised purposes
Retailers must maintain valid insurance, including product liability insurance, and provide proof upon request. Failure to comply may result in suspension or termination.
4. Payments and Fees
Payments are processed through Stripe and paid directly to the Retailer. Flikit currently does not charge platform fees but may introduce fees in the future with prior notice. Optional services such as training or support may incur additional fees.
5. Order Fulfilment and Delivery
Deliveries are handled through DoorDash. Retailers must prepare orders promptly for pickup. Delivery times shown to customers are estimates and depend on courier availability.
6. Refunds and Customer Complaints
Retailers are responsible for handling refunds, returns, and complaints in accordance with Australian Consumer Law. Flikit may assist in dispute resolution but is not liable for Retailer-related issues.
7. Use of the Platform
Retailers must use the platform lawfully and must not:
List illegal products
Provide misleading product information
Manipulate platform systems
Solicit customers outside the Flikit platform
Flikit branding may only be used for approved listings and with authorised brand assets.
8. Onboarding and Termination
Retailers may self-register through the Retail Portal. Flikit may accept, reject, suspend, or remove Retailers at its discretion. Retailers may terminate their account at any time by written notice. Flikit may suspend or terminate accounts for misuse or breach of these Terms.
9. Intellectual Property
All Flikit branding, software, and platform technology remain the property of Flikit. Retailers may only use approved assets for promotional purposes related to their listings.
10. Limitation of Liability
To the fullest extent permitted by law, Flikit is not liable for:
Loss of profits or business interruption
Delivery issues caused by third parties
Platform outages or technical failures beyond Flikit’s control
Disputes between Retailers and Customers
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.
12. Contact Us
For questions regarding these Terms, please contact:
Flikit Pty Ltd
Attention: Flikit Support Team
PO Box 3190, Dural NSW, Australia
Email: support@flikit.co
ABN: 32 678 590 488