Retailer Terms and Conditions

Effective Date: 1st June 2025

1. Introduction

These Retailer Terms and Conditions ("Terms") govern the relationship between Flikit Pty Ltd ("Flikit", "we", "us") and any business, vendor, or retailer ("Retailer", "you") that registers and uses the Flikit Retail Portal to sell products through the Flikit mobile app and website (the "Flikit Technology").

By creating a Retailer account, accessing the Retail Portal, or listing products for sale, you agree to be bound by these Terms.

2. Role of Flikit

Flikit provides an online platform that allows Retailers to list and manage products, accept orders, and receive payments from customers. Flikit does not manufacture or take ownership of any goods. Flikit facilitates:

Product listing via the Retail Portal;
Payment processing via Stripe;
Customer order placement through the app or website;
Delivery through integrated third-party logistics providers (currently DoorDash).

Flikit is a marketplace platform and is not liable for the actions, omissions, or products of any Retailer.

3. Retailer Responsibilities

As a Retailer using Flikit, you agree to:

Ensure product details and stock levels are accurate;
Fulfil orders promptly within agreed timeframes;
Notify Flikit immediately of operational delays or order issues;
Maintain an active Stripe Business account for payments;
Comply with Australian consumer laws, including refunds and product safety;
Manage customer refund or exchange requests directly;
Keep customer data confidential and use it only to fulfil orders;
Not use customer data for external marketing or unauthorised purposes.

All Retailers must maintain valid insurance (including product liability) and provide proof on request. Non-compliance may result in suspension or termination.

4. Payments and Fees

Payments are processed via Stripe and deposited into the Retailer’s account. Flikit currently does not charge platform fees but may do so in future with notice. Additional services (training, support) may incur fees.

5. Order Fulfilment and Delivery

Flikit uses DoorDash for deliveries. Retailers must prepare orders promptly for pickup. Delivery times shown to customers are indicative and depend on availability.

6. Refunds and Customer Complaints

Retailers are responsible for managing refunds, returns, and complaints. Policies must comply with Australian Consumer Law. Flikit may assist in disputes but is not liable for Retailer-related issues.

7. Use of the Platform

Retailers agree to use the platform lawfully and must not:

List illegal items;
Use misleading product information;
Manipulate platform systems;
Solicit customers outside the platform.

You may use Flikit’s branding only for your listings and only with approved brand assets.

8. Onboarding and Termination

Retailers may self-onboard via the Retail Portal. Flikit may accept, reject, or remove Retailers at its discretion. You may terminate anytime via written notice. Flikit may suspend or terminate for breach or misuse.

9. Intellectual Property

Flikit retains ownership of all branding, design, and software of the Flikit Technology. Retailers may only use approved assets to promote their listings.